Account

Billing & Payments

• Where can I buy accessories or replacement straps?
• How do I refer a friend?
• What is pre-registration?
• My payment failed - what do I do?
• What does my subscription include?
• How do I change my payment details?
• Where's my order?
• When does my subscription renew?

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Changes or Cancellations

• How do I cancel due to change of circumstance
• Can I transfer ownership to someone else?
• How do I cancel or pause my subscription?

Returns & Refunds

• How do I return or replace my device?
• How do I report faulty, dammaged or broken items?
• How do I request a refund?

Profile & Details

• How do I manage my notifications?
• How do I change my phone number?
• How do I update my contact details?
• How do I update the mobile application on my phone to the newest version?
• How do I change security details and password?

Care Circle

• How do I invite a caregiver to my Care Circle?
• What are the different roles in my Care Circle? (user, primary caregiver, etc.)
• How do I remove someone from my Care Circle?
• What is a Care Circle?
• What happens if my invite is declined or still pending?

Account Access

• How do I log out or log back in to my account on my phone?
• I cannot access my account online
• I think my account has been hacked
• I cannot access my mobile application