My payment failed - what do I do?

If a payment hasn't gone through, don't worry, it's usually easily fixed. Here's what to do.

Common reasons a payment fails:

• The card has expired.
• There weren't enough funds at the time.
• The bank blocked it as a precaution.
• The card details need updating.

How to sort it out:

1. Open the app and tap [Settings], then [Subscription].
2. Check your payment details are correct and up to date, see our guide on changing payment details.
3. If your card is fine, we'll try the payment again automatically. You can also tap [Retry payment].

Good to know: your service won't stop straight away, we'll give you time and send reminders. If a payment keeps failing, contact our support team and we'll help you get it sorted.