I cannot access my account online

If you can't log in to your account online, these steps usually get you back in.

1. Check your email and password. Make sure they're typed correctly, watch for [capital letters and extra spaces].
2. Reset your password. Tap Forgot password and we'll email you a link to set a new one. Check your junk folder if it doesn't arrive.
3. Check your internet. Make sure you're connected to Wi-Fi or have a signal.
4. Try again in a moment, or use a different device if you can.

Still can't get in?

• Make sure you're using the same email you signed up with.
• If you think your account may have been tampered with, see our guide on a compromised account.

If none of this works, contact our support team, we can confirm your identity and help you back into your account.