Getting started

Purchase & Delivery

• My package arrived
• My delivery is delayed
• What happens once I purchase my LifelineConnect device?
• Is the Thrive LifelineConnect SmartWatch for me?

Connecting Devices

• How do I pair my door lock with the app?
• Do I need to pair my phone and my new device?
• How do I link my LifelineConnect SmartWatch with the app?
• What does pairing mean and do I need to do it?
• Can I have more than one LifelineConnect SmartWatch connected to my subscription?

Mobile App Setup

• How do I get the Lifeline Connect app on my mobile device?
• Why do I need to install Lifeline Connect app on my mobile device?
• How do I log in to my Lifeline Connect account?
• How does the LifelineConnect mobile app help me?
• How do I find the settings on my mobile device?

Watch Setup

• Getting started with the LifelineConnect Smartwatch
• Can I connect a Google Pixel Watch or Fitbit watch to my Lifeline Connect account?
• Can I connect my Apple watch to my account?
• Can I connect my Samsung watch to my account?
• How do I charge my LifelineConnect SmartWatch?
• How do I set up my watch?
• What happens when I press the SOS button?
• How does fall detection work?
• Will my LifelineConnect SmartWatch work in a new location?

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Door Lock Setup

• If I'm moving house, can I have the door lock removed and reinstalled at my new home?
• How to Install Your LifelineConnect Door Lock
• Getting started with the LifelineConnect Door Lock
• How do I test my door lock after installation?
• How do I set up access codes for my caregivers?