How do I report faulty, dammaged or broken items?

If an item arrives faulty, damaged, or breaks in use, we'll replace it. Here's how to report it.

1. Contact our support team and let us know which item has a problem.
2. Describe what's wrong, and if you can, [send a photo], it helps us sort it faster.
3. Give us your order number.
4. We'll confirm the next steps and, if needed, send a returns label.
5. Once we've checked it, we'll send your replacement.

Good to know:

• If an item is faulty or arrived damaged, [there's no charge to replace it].
• [Confirm the warranty period.]
• If it's a safety device, let us know, we'll prioritise getting you a working one quickly.

See also our guides on returns and refunds. We'll always aim to put things right as quickly as we can.