How do I return or replace my device?

If you need to return or replace your device, whether it's faulty or simply not right for you, we'll make it straightforward. Here's what to do.

1. Contact our support team and let us know you'd like to return or replace your device.
2. Tell us your order number and what the issue is.
3. We'll explain the next steps and send you a returns label if one's needed.
4. Pack the device safely, [in its original box if you can], and send it back.
5. Once we receive it, we'll arrange your replacement or refund.

Good to know:

• [Confirm the returns window, e.g. within 30 days.]
• If your device is faulty, [there's no charge to return it].

See also our guides on refunds and reporting a faulty item. Our support team is here to help at every step.