How do I return or replace my device?

How to Process a Return or Device Replacement

If you need to return or replace a device, we will help make the process as straightforward as possible.

To get started:

1. Contact our support team and let them know you would like to return or replace your device.
2. Share your name, order number, and a brief description of the issue.
3. If a return is needed, we will explain the next steps and provide a return shipping label.
4. Pack the device safely, along with any included charging accessories if requested. If possible, use the original packaging.
5. Send the device back using the instructions provided.
6. Once your return is received, we will process your replacement or refund.

Important information:

- Hardware purchases are covered by a 30-day satisfaction period from the date of delivery.
- If your device is faulty, return shipping is free.
- If a replacement is approved, our team will explain the next steps.

If you need help at any stage, contact our support team. You can also refer to our guides on refunds and reporting a faulty item.