I cannot access my mobile application

If the app won't let you in, try these simple steps.

1. Check your login details. Make sure your email and password are correct.
2. Check your internet. The app needs Wi-Fi or a mobile signal to log in.
3. Close and reopen the app. [Describe, e.g. swipe it away and open it again.]
4. Restart your phone. This clears up many small glitches.
5. Update the app. An out-of-date app can cause problems, see our guide on updating the app.

Still stuck?

• Reset your password by tapping Forgot password.
• [If needed, remove and reinstall the app, your information is safely stored and will return when you log back in.]

If the app still won't open or log in, contact our support team with a note of what happens when you try, and we'll help.