How do I cancel or pause my subscription?

You can cancel or pause your subscription whenever you need to. Here's how it works.

To cancel or pause:

1. Open the Lifeline Connect app and log in.
2. Tap [Settings], then [Subscription].
3. Tap [Cancel] or [Pause].
4. Follow the short steps to confirm.

What happens next:

• Pausing temporarily stops your subscription and payments, and you can restart whenever you're ready.
• Cancelling ends your subscription. [Confirm what happens to the device and any notice period.]
• You'll keep your service until the end of the period you've already paid for.

[Confirm any cancellation terms, notice period, or refunds.]

If you're cancelling because something isn't working, we'd love the chance to help first, contact our support team and we'll do our best to put it right.