How do I request a refund?

If you're entitled to a refund, we'll process it as smoothly as possible. Here's how to request one.

1. Contact our support team to request a refund.
2. Tell us your order number and the reason for your request.
3. If you need to return an item first, we'll send you a returns label and instructions.
4. Once everything's confirmed, we'll process your refund

Good to know:

• Refunds usually reach your account within 10 working days after they're processed.
• The money goes back to the original payment method.
• Refunds can be requested up to 30 days after you receive your order.

If your request is because something wasn't right, we're sorry, and we'd welcome the chance to help. See also our guides on returns and cancelling your subscription.

Any questions? Our support team is here to help.