Can I transfer ownership to someone else?

Yes, in many cases you can transfer your Lifeline Connect account and device to someone else, for example to a family member. Here's how it works.

1. Contact our support team and let us know you'd like to transfer the account.
2. Tell us who it's transferring to (their name and contact details).
3. We'll guide you both through the steps to move the account and device across safely.
4. The new owner sets up their own login and details, so their information stays private.

Good to know:

• [Confirm any conditions, e.g. the device must be reset first.]
• The previous owner's personal data is [removed / not carried over], keeping everyone's information private.

Transferring is a good option if a device is no longer needed by one person but would help another. Our support team will handle it with care, just get in touch to start.