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I think my account has been hacked

If you're worried your account may have been accessed by someone else, act quickly, and don't worry, we'll help you secure it. Here's what to do.

  1. Change your password now. Tap [Settings], then [Password], and set a new, strong password. See our guide on changing your password.
  2. Check your details. Make sure your email, phone number, and Care Circle haven't been changed by anyone else.
  3. Contact our support team straight away. Tell us your concern, and we'll secure your account and check for anything unusual.

To help keep your account safe:

  • Use a password that's hard to guess, and don't share it.
  • Be wary of emails or calls asking for your password, we'll never ask for it.

You've done the right thing by acting. Once we've helped you secure everything, your account and information will be safe again. Get in touch and we'll take care of it with you.