How do I cancel due to change of circumstance

Circumstances change, and if you need to close your account, we'll make it as easy as possible. Here are your options.

Common reasons include: a change in health, moving into full-time care, or the service no longer being needed. Whatever the reason, we're here to help, not to make it difficult.

Your options:

• Pause your account, if you might need it again, you can pause rather than close it.
• Close your account, we'll stop your subscription and payments.
• Transfer it to someone else, if a family member could use it, see our guide on transferring ownership.

To close your account: contact our support team, and we'll talk you through it gently and handle everything for you. [Confirm any notice period or return of device.]

If you're closing the account on behalf of a loved one, we understand this can be a difficult time, and our team will be as helpful and kind as we can.