Getting started

Purchase & Delivery

• What happens once I purchase my Lifeline Connect device?
• Your Lifeline Connect parcel has been delivered
• What if my delivery has been delayed
• Is the Thrive watch for me?

Connecting Devices

• How do I pair my door lock with the app?
• Do I need to pair my phone and my new device?
• How do I link my watch with the app?
• What does pairing mean and do I need to do it?

App Setup

• How do I get the Lifeline Connect app on my mobile device?
• Why do I need to install Lifeline Connect app on my mobile device?
• How do I log in to my Lifeline Connect account?
• How does the Lifeline Connect mobile app help me?

Watch Setup

• How do I charge my watch?
• How do I set up my watch?

Door Lock Setup

• How do I install my door lock?
• How do I set up access codes for my caregivers?
• How do I test my door lock after installation?