What happens once I purchase my Lifeline Connect device?

Thank you for choosing Lifeline Connect. Here's what happens next, step by step, so you know exactly what to expect.

1. You'll receive an order confirmation email. This arrives within a few minutes of your purchase and confirms what you've ordered.
2. We prepare your device. Our team gets your watch, and any other items you ordered, ready to send.
3. Your order is dispatched. You'll get a second email letting you know it's on its way, with tracking details.
4. Your parcel arrives. Once it's delivered, you can begin setting everything up. We'll guide you through each step.

While you wait, it's a good idea to download the Lifeline Connect app and create your account, so you're ready to go the moment your device arrives.

If you don't receive your confirmation email, please check your junk or spam folder first, then contact us if you still can't find it.