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What if my delivery has been delayed

We're sorry if your delivery is taking longer than expected. Occasionally deliveries are delayed by the courier, by busy periods, or by weather.

Here's what to do:

  1. Check your dispatch email. It contains a tracking link that shows the latest status of your parcel.
  2. Allow a little extra time. Most delayed parcels arrive within a day or two of the original date.
  3. Still nothing after that? Contact our support team with your order number and we'll chase it up with the courier for you.

You won't lose your place, and you won't be charged anything extra because of a delay. If a parcel is confirmed lost, we'll arrange a replacement right away.