Common Questions

Notifications

• How can I see or change notifications I receive to my watch or my mobile device?

Account Access

• Jargon buster - technical terms in plain speaking English

Security & Privacy

• What happens when I press the SOS button?
• How safe is my personal data?
• Is Bluetooth safe?
• Can I share my data with a medical professional?
• Request for account access or data from authorities
• Can you access my banking details or other information on my mobile device?
• Is my data secure?
• Who can see my health and activity data?

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General

• How does fall detection work?
• What is a firmware update?
• Take a guided tour around our help and information center
• Am I too young to have use Lifeline Connect?
• Will my watch work if I travel or move somewhere new?