Why won't my watch sync with the application on my phone

If your watch isn't syncing (sharing its information) with the app, these steps usually sort it out.

1. Check Bluetooth is on. Your phone's Bluetooth needs to be switched on for the watch and app to talk.
2. Keep them close. Bring your watch near your phone, they connect best within a few feet.
3. Open the app. Sometimes simply opening the app prompts it to sync.
4. Check your watch is charged. A very low battery can stop syncing.
5. Restart both. Close and reopen the app, and [restart your watch].

If it's still not syncing:

1. Make sure both the app and your watch are up to date.
2. As a last step, unpair and re-pair your watch, see our guide on linking your watch with the app.

Still stuck? Contact our support team with a note of what you've tried, and we'll help.