What if my door lock won't pair?

If your door lock won't pair with the app, these steps usually solve it.

1. Check the batteries. Make sure they're fitted correctly and have plenty of charge, low batteries can stop pairing.
2. Turn on Bluetooth. Your phone's Bluetooth must be switched on.
3. Stand near the door. Pairing works best when you're right beside the lock.
4. Close and reopen the app, then try pairing again.
5. Restart your phone if it still won't connect.

If it's still not pairing:

• [Reset the lock into pairing mode, describe how.]
• Make sure no one else's phone is already connected to the lock.

Still stuck? Contact our support team with a note of what you've tried, and we'll help you get connected.