What happens if my fall alert triggered by accident?

Fall detection is sensitive by design, so now and then it may trigger by accident, for example if you knock your wrist or sit down heavily. This is nothing to worry about, and it's easy to cancel. Here's what to do.

If the alert has just started:

1. Look at your watch, you'll see a message asking if you're okay.
2. Tap [I'm okay / Cancel] to stop the alert.
3. Do this within [the countdown shown] and no one will be contacted.

If help was already contacted: don't worry. Simply let your Care Circle or our team know you're fine when they reach you. It's always better to be safe.

Getting a lot of false alerts?

• Check your watch is worn snugly, a loose watch can trigger it more often.
• [Adjust fall detection sensitivity in the app settings, if available.]

Never feel embarrassed about a false alarm, the feature is there to keep you safe. If they happen often, contact our support team.