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Is your Smart Watch screen blank or frozen?

Blank or frozen Screen on Lifeline Connect Smart Watch? 

Here is what to do:

Steps:

  1. Get comfortable. Sit down and hold your watch in your hand or keep it on your wrist, whichever is easier for you.
  2. Start the restart. ( Pending to pull reset details from <#HardReset> snippet )
  3. Wait for the screen to go dark. The watch is now "napping." The screen may stay blank for a short while, and that's completely normal.
  4. Be patient. Please don't press any buttons while you wait. It can take a minute or two.
  5. Watch for the screen to light up. You'll see the logo or the watch face appear when it's awake again.
  6. Check that it's working. Try tapping the screen or pressing a button. If the watch responds normally, you're all done.

 

If it worked

Your watch is back to normal. There's nothing else you need to do.

Need a hand?

If the screen doesn't come back on, or the watch still isn't acting right, please contact us through the chat or email option and we'll be glad to help.