I wish to make a complaint

We're sorry if something hasn't met your expectations. Your feedback matters, and we take every complaint seriously. Here's how to raise one.

1. Contact our support team by [phone, email, or in the app].
2. Let us know what happened and how it affected you.
3. Tell us how you'd like it put right, if you have something in mind.

What happens next:

• We'll acknowledge your complaint [within X days].
• We'll look into it properly and keep you updated.
• We'll aim to resolve it as quickly and fairly as we can.

[Confirm the formal complaints process, timescales, and any escalation route.]

You'll always be treated with respect and listened to. If you're not happy with how your complaint is handled, [explain how to escalate it]. We're committed to putting things right.