I wish to make a complaint

We're sorry if something hasn't met your expectations. Your feedback matters, and we take every complaint seriously. Here's how to raise one.

1. Contact our support team by [phone, email, or in the app].
2.  Please share your concern with us and tell us how it has affected you.
3.  If you have a preferred outcome in mind, please let us know how we can best support you. 

What happens next:

•  We’ll acknowledge your complaint within [X days]. 
•  We’ll review it carefully and keep you updated along the way. 
•  We’ll do our best to resolve the matter as quickly and fairly as possible. 

[Confirm the formal complaints process, timescales, and any escalation route.]

You'll always be treated with respect and listened to. If you're not happy with how your complaint is handled, [explain how to escalate it]. We're committed to putting things right.