I cannot access my mobile application

-The App Won't Work or Open? Here's What to Try:

1. Check your email and password.
   Make sure you typed them correctly. It helps to type slowly and check for extra spaces. 
   Note: the password is the one you created for Lifeline Connect app
2. Check your internet connection.
   The app needs Wi-Fi or cell service to work. If you're on Wi-Fi, make sure it's turned on. If you're not near Wi-Fi, make sure your phone has cell signal, and mobile data is turned on.
3. Close the app and open it again. Close the app then swipe up from the bottom up on your phone, then swipe up the window showing the app, then open it again.
4. Turn your phone off, then back on.
   This clears up many small problems. Hold the power button until you see the option to turn it off. Wait a few seconds before turning it back on.
   
   
5. Make sure you have the newest version of the app.
   Sometimes an older version stops working properly. [Link to an article on how to update app needed.]
   
   

Still having trouble?

• Reset your password by tapping the Forgot password option next to the password bar.
• Remove the app and put it back on your phone.
  Don't worry — this will not delete your information. Everything will be there when you log back in. ( Scroll down on this guide to find how )

Extra steps mentioned: 

How to Remove and Reinstall the App — iPhone / iPad

Don't worry — removing the app will not delete your information. It will be safe, and everything will come back when you log in again.

1. Find the app's icon on your screen.
2. Press and hold your finger on the icon until a small menu pops up.
3. Tap Remove App.
4. Tap Delete App to confirm.
5. Open the App Store (the icon looks like a blue circle with a white "A").
6. Type the app's name in the search bar at the top.
7. Tap Get or the cloud icon to put the app back on your phone.
8. Once it's done, tap Open and log in like you did before.

How to Remove and Reinstall the App — Android Phone / Tablet

Don't worry — removing the app will not delete your information. It will be safe, and everything will come back when you log in again.

1. Find the app's icon on your screen.
2. Press and hold your finger on the icon until a small menu pops up.
3. Tap Uninstall.
4. Tap OK to confirm.
5. Open the Play Store (the icon looks like a colorful triangle).
6. Type the app's name in the search bar at the top.
7. Tap Install to put the app back on your phone.
8. Once it's done, tap Open and log in like you did before

If the app still won't work, contact our support team with a note of what happens when you try, and we'll help.