Jargon buster - technical terms in plain speaking English

📘 LifelineConnect Plain Language Guide: Understanding Your Technology

Technology terms can sometimes feel confusing. This guide explains common terms in clear, everyday language so you and your Care Circle can feel more confident using your equipment.

🧩 Core Terms and Definitions

📱 App (Application): A software program installed on your smartphone or mobile device. The LifelineConnect app is where you can view your information and manage connected devices.

📶 Bluetooth: A short-range wireless connection that allows your LifelineConnect SmartWatch and smartphone to communicate when they are close together.

🔗 Pairing or Linking: The process of connecting two devices, such as your LifelineConnect SmartWatch and your smartphone, so they can work together.

🌐 Wi-Fi: The wireless internet connection in your home.

🔋 Charging: Recharging your LifelineConnect SmartWatch battery by placing it on its charging stand.

🔔 Notification or Alert: A short message or reminder that appears on your smartphone or LifelineConnect SmartWatch.

👥 Care Circle: The family members, friends, or caregivers you choose to help support your wellbeing.

🆘 PERS or SOS: An emergency help feature that allows you to call for assistance by pressing the button on your LifelineConnect SmartWatch.

📝 Additional Terms

✅ Authorized Contact: A family member or caregiver who is approved to help with account questions, billing, or support.

🔒 Thumb-Turn: The manual turn piece on the inside of your LifelineConnect Door Lock that lets you lock or unlock the door from inside.

🔢 Keypad Access PIN: A private number code entered on the outside keypad to unlock your LifelineConnect Door Lock without a physical key.

🔄 Data Syncing: The process of sharing information between your LifelineConnect SmartWatch and the app so your information stays up to date.

⚙️ Operating System Permissions: The privacy and security settings on your smartphone that allow the LifelineConnect app to use features such as Bluetooth or notifications.

⬆️ Firmware Optimization: An update sent to your LifelineConnect SmartWatch or LifelineConnect Door Lock to help improve performance, security, and reliability.

💬 Cannot find a word here? Contact our support team and we will explain it clearly.