How do I cancel or pause my subscription?

Managing Your LifelineConnect Subscription

You can pause or cancel your LifelineConnect subscription through the app when needed.

To manage your subscription:

1. Open the LifelineConnect app on your smartphone and log in.
2. Tap Settings.
3. Select Subscription and Billing.
4. Choose Pause Subscription or Cancel Subscription.
5. Follow the on-screen steps to confirm your choice.

What happens next:

- If you pause your subscription, billing will stop temporarily until you restart your service.
- If you cancel your subscription, your service will end after your current paid period finishes.
- You will continue to have access to your service until the end of the period you have already paid for.

If you are going through a major life change or need extra support, contact our support team and we will help guide you through the next steps.

If you are thinking about canceling because something is not working properly, contact our support team first. We will do our best to help resolve the issue.