My device seems faulty or damaged - who do I contact?

If your device seems faulty or damaged, we're here to put it right. This is the place to start for any hardware problem. Here's what to do.

1. Try our troubleshooting guides first. Some issues, like a watch that won't turn on or won't sync, have simple fixes.
2. If that doesn't help, contact our support team. Tell us your order number and describe what's happening.
3. We'll help work out whether it can be fixed remotely, or needs repair or replacement.
4. If needed, we'll guide you through returning it and arrange a repair or replacement.

What to expect:

• [Confirm the warranty period and what it covers.]
• If your device is faulty and under warranty, [there's no charge for the repair or replacement].
• We'll keep you updated at each step.

You should never be left without your safety features for long, if there's a delay, let us know and we'll help.