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How do I know my LifelineConnect SmartWatch is working correctly?

It's reassuring to know your LifelineConnect SmartWatch is working properly. Here's how to check everything's as it should be.

  • The screen turns on when you raise your wrist or press the button.
  • It shows the time and your information, like your heart rate and steps.
  • It's connected to your phone, look for the [Bluetooth icon], or check the app shows recent information.
  • The battery is charged, check the [battery icon].

A quick weekly check:

  1. Open the app and confirm your latest steps and heart rate are showing, this means your LifelineConnect SmartWatch is syncing.
  2. Make sure your LifelineConnect SmartWatch has plenty of charge.
  3. [Run a quick self-test, see our guide on testing your LifelineConnect SmartWatch.]

If anything doesn't look right, our troubleshooting guides can help, or contact our support team.