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How do I know my watch is working correctly?

It's reassuring to know your watch is working properly. Here's how to check everything's as it should be.

  • The screen turns on when you raise your wrist or press the button.
  • It shows the time and your information, like your heart rate and steps.
  • It's connected to your phone, look for the [Bluetooth icon], or check the app shows recent information.
  • The battery is charged, check the [battery icon].

A quick weekly check:

  1. Open the app and confirm your latest steps and heart rate are showing, this means your watch is syncing.
  2. Make sure your watch has plenty of charge.
  3. [Run a quick self-test, see our guide on testing your watch.]

If anything doesn't look right, our troubleshooting guides can help, or contact our support team.